There are two reasons for why you are unable to see your password reminder email in your inbox. It might have ended up in your spam folder, so be sure to check it just in case. Another reason for that might be that you simply do not have a customer account - if you have placed an order prior to April 1st 2014 a customer account was not created automatically. Please create a new account and email us at firstname.lastname@example.org with the details of your existing order and account(e.g. name and email), so we can link the two for you.